Housekeeping Supervisor - Mountain Shadows

Pyramid Global Hospitality•Paradise Valley, AZ

8d•Onsite

About The Position

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Requirements

Prior Housekeeping Supervisor experience required.
Reading, writing and oral proficiency in the English language.
Knowledge of the tasks performed by the Housekeeping Attendants.
Familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Responsibilities

Follow proper payroll and key procedures.
Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed.
Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
Make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
Provide excellent guest service in all areas of responsibility.
Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee.
Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards.
Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Mountain Shadows.
Coordinate work orders in assigned areas and follow up on inspections.
Handle all lost and found items according to procedure.
Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
Schedule and participate in departmental meetings.
Ensure floor storage areas and closets are kept in an orderly and clean fashion.
Inspect closets to ensure all items are stocked in orderly fashion and in sufficient quantities.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.