Housekeeping Supervisor

Avion Hospitality Employee Services LLC•Shenandoah, TX

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Manager’s functions in the manager’s absence. The role supervises Housekeeping and Laundry staff, monitors work quality and productivity, supports guest service, maintains records and key control, and coordinates room readiness, training, and maintenance follow-up. The position requires 2 to 3 years of progressive experience in a hotel or related field and a high school diploma or equivalent. College coursework in a related field is helpful, and previous supervisory responsibility is preferred. The work may involve long hours, standing throughout the shift, and occasionally exerting up to 50 pounds of force or frequently or constantly exerting up to 20 pounds. It also requires clear communication, sound judgment under pressure, initiative, problem-solving, attentive listening, and the ability to work with financial information and basic arithmetic.

Requirements

At least 2 to 3 years of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations.
Ability to show initiative, including anticipating work that needs to be done.
Ability to maintain composure and objectivity under pressure.
Ability to anticipate, prevent, identify, and solve workplace problems.
Ability to assimilate complex information and data from different sources and adjust or modify it to fit particular needs.
Ability to listen to, understand, and clarify concerns and issues raised by co-workers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic.
Ability to work long hours when required, stand throughout the shift, and meet the stated lifting and moving demands.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach guest and employee interactions in a friendly, service-oriented manner.
Maintain regular attendance according to hotel scheduling needs and Avion Hospitality standards.
Maintain professional appearance and grooming, including wearing the proper uniform and name tag.
Follow Avion Hospitality standards and regulations to support safe and efficient hotel operations.
Inspect staff work daily in assigned sections to ensure standards and productivity levels are met.
When the Housekeeping Manager or Assistant Housekeeping Manager is absent, inspect all VIP rooms and report their availability to the Front Office.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked with linen only.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
Maintain the key control system.
Supervise Housekeeping and Laundry staff and hold them accountable for their work performance.
Submit documentation regarding poor performance, misconduct, excessive absenteeism, lateness, and improper attire.
Handle Lost and Found items according to standards.
Know and follow Avion Hospitality policies and House Rules.
Ensure employees remain attentive, friendly, helpful, and courteous to guests, managers, and other employees.
Ensure the overall appearance, cleanliness, and orderliness of staff.
Carry an active pager or radio to stay in contact with the Front Office and/or Engineering during the shift.
Oversee daily duty assignments and ensure each Room Attendant and House Attendant has a work assignment.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Report daily progress on out-of-order rooms under Housekeeping’s supervision to the Guest Services Manager.
Initiate and follow through on repair and maintenance work orders for doors, plumbing, heating and air conditioning, electrical equipment, furniture, carpets, and drapes.
Oversee proper and constructive training of Room Attendants.
Motivate, coach, and counsel staff as needed.
Collect keys and assignment sheets at the end of each shift.
Attend meetings as required by Management.
Ensure regular maintenance and cleaning projects are completed biannually.
Monitor VIPs, special guests, and special requests.
Perform other duties as requested by Management.