Housekeeping Supervisor SVI

Azul Hospitality•Los Angeles, CA

1d•Onsite

About The Position

Supervise the operation of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Ensure the cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. Quality will be measured via Hotel Guest Satisfaction Surveys (Cleanliness of Guest Rooms) and Quality Assurance Audit. Thorough daily inspections of the guest rooms to ensure brand standards are met.

Requirements

Prior commercial housekeeping experience required.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledgeable with carpet care and floor care.
High school or equivalent education required.

Nice To Haves

Prior hospitality experience preferred.
Supervisory experience preferred.
Some experience with carpet and floor care equipment preferred.

Responsibilities

Supervise the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special request and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at the beginning of shift in order to control inventory and ensure proper supplies and available while controlling expenses.
Performed daily audits to ensured brand quality standards are consistently met.
Assist Executive Housekeeper in scheduling and purchasing of guest room and hotel supplies as necessary.
Supervise houseman to maintain cleanliness of glass doors and windows through the hotel.
Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman.
Maintain cleanliness of Vending /Ice room.
Maintain cleanliness of hallways of Hotel and stairwells (Vacuum/carpet exaction).
Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp.
Maintain cleanliness of elevators.
Maintain cleanliness of hallway telephone and furnish with supply.
Support Room Attendant by cleaning and stripping guest rooms.
Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed.
Ensure work area is clean when finished.
Responsible for being knowledgeable about hotel groups and events and modifying staffing accordingly.
Maintain at all times a neat and clean professional appearance.
Assist with any guest inquiry.
Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs.
Speak with others using clear and professional language.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Perform other reasonable job duties as requested by direct and indirect Supervisors.