Housekeeping Supervisor - Flexible

AccorHotel • Philadelphia, PA

19h • Onsite

About The Position

Housekeeping is the heart and backbone of the hotel touching every area of the hotel! As a Housekeeping Supervisor, you will assist in the successful leadership of the Housekeeping Department taking ownership of all cleanliness of the guest rooms, and the whole hotel ensuring that our guests are provided with comfortable spaces, and being a part of creating a memorable experience for each of them.

Requirements

• Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively.
• An ability to work under pressure while maintaining a sense of poise and professionalism.
• A can-do, positive attitude that enables, empowers and inspires others.
• An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.
• A desire to learn and grow and a fast paced, challenging, exciting environment!

Nice To Haves

• Leading by example is imperative in establishing a successful department.

Responsibilities

• Provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members.
• Conduct daily quality inspections.
• Exercise good judgment and a strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public and heart of house areas.
• Provide feedback to the team and assist in the development of your team members’ skills.
• Ensure your team is set up to successfully and seamlessly create a desirable experience for our guests.
• Collaborate with co-managers and assist where needed; this role may call for you to wear “many hats”, both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings.
• Monitor quality and guest satisfaction scores.
• Develop and implement procedures and practices that will support your team and positively impact the guest experience.

Benefits

• Unlimited career development opportunities, both nationally and internationally.
• Corporate Social Responsibility activities and local community based philanthropy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed