Housekeeping Supervisor - Flexible

AccorHotel • Philadelphia, PA

1d • Onsite

About The Position

As a Housekeeping Supervisor, you will assist in the successful leadership of the Housekeeping Department, taking ownership of all cleanliness of the guest rooms and the whole hotel. Your role is crucial in ensuring that our guests are provided with comfortable spaces and in creating a memorable experience for each of them. This position is responsible for providing leadership and guidance to a diverse group of colleagues, building engagement and a sense of value for team members. You will conduct daily quality inspections, exercise good judgment, and anticipate guest needs as well as the cleanliness of public and heart of house areas. You will provide feedback and assist in the development of team members' skills, ensuring your team is set up for success. This role may require wearing "many hats," including floor work, office duties, paperwork, and attending interdepartmental meetings. You will monitor quality and guest satisfaction scores, and develop and implement procedures and practices to support your team and positively impact the guest experience.

Requirements

• Excellent communication, organizational, and problem-solving skills.
• Ability to lead and coach a team effectively.
• Ability to work under pressure while maintaining poise and professionalism.
• Ability to set and expect a tone of poise and professionalism from team members.
• Leading by example is imperative in establishing a successful department.
• A can-do, positive attitude that enables, empowers, and inspires others.
• Ability to naturally engage with guests and show empathy.
• Genuine care and concern for the well-being of guests and fellow team members.
• A desire to learn and grow in a fast-paced, challenging, and exciting environment.

Responsibilities

• Assist in the successful leadership of the Housekeeping Department.
• Take ownership of all cleanliness of the guest rooms and the whole hotel.
• Ensure guests are provided with comfortable spaces.
• Be a part of creating a memorable experience for each guest.
• Provide leadership and guidance to a diverse group of colleagues.
• Build engagement and a sense of value for team members.
• Conduct daily quality inspections.
• Exercise good judgment and strong intuition to anticipate guest needs and the cleanliness of hotel areas.
• Provide feedback to the team and assist in the development of team members' skills.
• Ensure the team is set up to successfully and seamlessly create a desirable experience for guests.
• Collaborate with co-managers and assist where needed.
• Wear "many hats," both on the floor and assisting with office duties, paperwork, and attending interdepartmental meetings.
• Monitor quality and guest satisfaction scores.
• Develop and implement procedures and practices that support the team and positively impact the guest experience.

Benefits

• Unlimited career development opportunities, both nationally and internationally.
• Support and inspiration from a high-performing team.
• Opportunities to give back through Corporate Social Responsibility activities and local community-based philanthropy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees