Housekeeping Supervisor

L'auberge Casino Resort Lake Charles•Lake Charles, LA

1d•Onsite

About The Position

The Housekeeping Supervisor is responsible for maintaining a positive attitude, ensuring guest rooms are well-maintained and in proper repair, and upholding cleanliness standards through daily inspections. This role involves solving guest complaints efficiently, assisting in the development of departmental procedures, and promoting superior customer service. The supervisor is also responsible for ensuring regulatory compliance, maintaining a safe work area, performing duties with minimal supervision, and upholding strict confidentiality.

Requirements

Ability to maintain a positive attitude.
Ability to ensure guest rooms are well maintained and in proper repair.
Ability to maintain cleanliness of rooms, hallways, linen closets, equipment through daily inspections.
Ability to solve guest complaints in a timely / efficient manner.
Ability to assist in developing and maintaining of Housekeeping department operation procedures.
Ability to promote superior customer service.
Ability to ensure compliance with all regulatory compliance within area of responsibility.
Ability to keep work area clean and free of safety hazards, debris and litter.
Ability to perform all job duties in a safe and responsible manner.
Ability to perform all job duties with minimum supervision.
Ability to maintain strict confidentiality in all departmental and company matters.
Ability to manage work procedures and expedite workflow.
Ability to provide coaching and counseling to team members.

Nice To Haves

This job may or may not have supervisory responsibilities.

Responsibilities

Maintains a positive attitude to ensure a good relationship with team members and other departments.
Ensures that guest rooms are well maintained and in proper repair.
Maintains cleanliness of rooms, hallways, linen closets, equipment through daily inspections.
Solve guest complaints in a timely / efficient manner.
Assist in developing and maintaining of Housekeeping department operation procedures to ensure effective execution of work.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Keeps work area clean and free of safety hazards, debris and litter.
Perform all job duties in a safe and responsible manner.
Perform all job duties with minimum supervision.
Maintains strict confidentiality in all departmental and company matters.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members