Housekeeping Supervisor - Dollywood's DreamMore Resort & Spa - Full Time Year Round

All Career•Pigeon Forge, TN

13d•Onsite

About The Position

The Housekeeping Supervisor is responsible for the supervision and leadership of the entire housekeeping staff at a high-volume, full-service resort. This role ensures all hosts complete their assigned tasks in a timely and professional manner. Additionally, the Housekeeping Supervisor will oversee the day-to-day operations, ensuring the cleanliness of all guest rooms and public spaces in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Requirements

Must be at least 18 years of age.
At least 1-year experience in a hotel/hospitality supervisory position.
High school diploma required, or equivalent.
A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing.
Basic computer knowledge and usage preferred.
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening.
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
Must be self-motivated and disciplined.
Must be able to prioritize and complete work assignments on a timely basis.
Must maintain strict confidentiality and judgment regarding privileged information.
Must have professional appearance with good personal hygiene.
Must be productive in a fast-paced environment.
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
Must be able to communicate effectively with Guests and Hosts using approved communication methods.
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals.
Able to comprehend instructions and retain information.
Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
Able to be flexible to handle frequent changes in priorities.
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
Able to withstand exposure to cleaning chemicals.
Able to operate power machines to clean, wash, shampoo carpet.
Able to properly use small hand tool/equipment and a variety of cleaning solutions.

Responsibilities

Assists Housekeeping Manager/Executive Housekeeper to ensure that all housekeeping department hosts are completing assigned duties as required on a daily basis to provide the best possible guest experience.
Ensures all Room Inspectors are completing assigned tasks in a timely manner, assist as needed.
Motivates hosts through specific and individual praise, recognition, and appreciation.
Inspects the overall cleanliness of the public space areas and ensures quality standards are met and maintained.
Identifies and resolves quality problems.
Assists Housekeeping Manager/Executive Housekeeper in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment.
Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications.
Evaluates systems, analyzes data, evaluates products and technology, and establishes quality control procedures.
Works with the Housekeeping Manager/Executive Housekeeper to manage the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready.
Ensures that proper maintenance is provided to extend the useful life of assets and the dependability of equipment.
Ensures that all work is completed in a safe manner and complies with the company safety program and all applicable federal, state, and local laws or regulations and industry standards.
Conducts departmental and on-the-job training of housekeeping staff.
Evaluates cleaning supplies; investigates cleaning product quality problems and recommends changes or improvements.
Monitors cleaning supplies, keeps inventory of supplies, and orders when necessary.
Performs special projects as needed.
Performs cleaning duties as needed in cases of emergency or staff shortages.
Management reserves the right to change and/or add to these duties.