Housekeeping Supervisor | Outlook Inn

Columbia Hospitality•Eastsound, WA

2d•Onsite

About The Position

Assists in managing the day to day operations of the Housekeeping department. Follows all appropriate policies and procedures (e.g., key control, lost and found). Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals. Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of house areas. Assists in managing the departmental budget. Monitors revenue, expenses, and labor costs. Reports all unsafe conditions immediately. Ensures all equipment is properly maintained and functioning. Ensures all equipment is used only as intended. Maintains department equipment and supply inventory levels appropriate to property requirements. Advises guests, clients and team members on housekeeping matters. Evaluates patterns or trends in guest complaints in order to plan and implement corrective actions. Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations. Ensures the security of all housekeeping supplies, equipment and inventory by establishing and ensuring adherence to security standards. Participates in the property’s Manager on Duty program as needed. Ensures timely and courteous follow-through on all client, guest and team member requests. Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards. Performs in the capacity of any position supervised as needed. Conducts training on job standards and areas of responsibility as needed.

Requirements

Minimum 3 years housekeeping experience in a similar environment required
Ability to read, write, speak and understand Spanish and English.
General management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.

Nice To Haves

Prior housekeeping lead/supervisory experience preferred

Responsibilities

Assists in managing the day to day operations of the Housekeeping department.
Follows all appropriate policies and procedures (e.g., key control, lost and found).
Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of house areas.
Assists in managing the departmental budget.
Monitors revenue, expenses, and labor costs.
Reports all unsafe conditions immediately.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Maintains department equipment and supply inventory levels appropriate to property requirements.
Advises guests, clients and team members on housekeeping matters.
Evaluates patterns or trends in guest complaints in order to plan and implement corrective actions.
Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures the security of all housekeeping supplies, equipment and inventory by establishing and ensuring adherence to security standards.
Participates in the property’s Manager on Duty program as needed.
Ensures timely and courteous follow-through on all client, guest and team member requests.
Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
Performs in the capacity of any position supervised as needed.
Conducts training on job standards and areas of responsibility as needed.

Benefits

Medical
Dental
Vision
Disability
401K
HSA/FSA Plans -with employer contribution
Paid Time off & Holiday Pay
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)