Housekeeping Supervisor | Outlook Inn

Columbia Hospitality•Eastsound, WA

17h•Onsite

About The Position

Assists in managing the day-to-day operations of the Housekeeping department, ensuring all activities and services meet or exceed established standards and goals. This role involves conducting daily inspections, managing departmental budgets, monitoring revenue, expenses, and labor costs, and ensuring the proper maintenance and security of equipment and supplies. The Housekeeping Supervisor also plays a key role in guest satisfaction by addressing complaints and providing timely follow-through on requests, while also leading and developing the housekeeping team.

Requirements

Minimum 3 years housekeeping experience in a similar environment required
Ability to read, write, speak and understand Spanish and English.
General management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.

Nice To Haves

Prior housekeeping lead/supervisory experience preferred

Responsibilities

Assists in managing the day to day operations of the Housekeeping department.
Follows all appropriate policies and procedures (e.g., key control, lost and found).
Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of house areas.
Assists in managing the departmental budget.
Monitors revenue, expenses, and labor costs.
Reports all unsafe conditions immediately.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Maintains department equipment and supply inventory levels appropriate to property requirements.
Advises guests, clients and team members on housekeeping matters.
Evaluates patterns or trends in guest complaints in order to plan and implement corrective actions.
Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures the security of all housekeeping supplies, equipment and inventory by establishing and ensuring adherence to security standards.
Participates in the property’s Manager on Duty program as needed.
Ensures timely and courteous follow-through on all client, guest and team member requests.
Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
Performs in the capacity of any position supervised as needed.
Conducts training on job standards and areas of responsibility as needed.