Housekeeping Supervisor - Limelight Aspen

Limelight Hotels•Aspen, CO

About The Position

The Housekeeping Supervisor helps maintain high standards of cleanliness in guest rooms and public areas through inspection, reporting, and cleaning. The role also helps train and manage housekeeping staff and reports to the Housekeeping Manager. The supervisor briefs staff on daily events, occupancy, and cleaning priorities; provides tools and monitors timely completion of assignments; inspects rooms and public areas; and coordinates with the front desk about arrivals, departures, and room requests. The supervisor also assists with cleaning as needed.

Requirements

High school diploma or equivalent required.
Bilingual in English and Spanish required.
Proficient knowledge of industry trends and best practices.
Proficient knowledge of company policies and procedures.
Detailed knowledge of internal processes, workflows, and decision-making protocols.
Knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
Ability to mediate and resolve conflicts effectively to maintain team cohesion.
Skill in assigning tasks and responsibilities based on team members' strengths.
Skills in coaching and mentoring team members.
Ability to plan, manage, and execute projects within scope and deadlines.
Ability to handle difficult customer interactions and maintain high levels of satisfaction.
Ability to manage multiple priorities and projects without sacrificing quality.

Nice To Haves

Two years of management experience preferred.
Five years of housekeeping or cleaning experience preferred.

Responsibilities

Help train and manage housekeeping staff.
Brief housekeeping staff on the day's events, occupancy, and cleaning focus.
Provide housekeeping staff with the tools needed to complete cleaning assignments.
Monitor staff work pace to ensure duties are completed in a timely manner.
Prepare housekeeping boards outlining the day's cleaning focus.
Inspect rooms and public areas for overall cleanliness.
Maintain communication with the front desk about early arrivals, late departures, and room requests.
Stay informed about daily occupancy, arrivals and departures, events, VIP rooms, special requests, and guest reviews.
Assist with cleaning rooms and public areas as needed.
Perform other duties as assigned.