BOH Rooms - Housekeeping Supervisor

Canadian Niagara Hotels Group • Niagara Falls, ON

5d • Onsite

About The Position

We are currently seeking a Housekeeping Supervisor who has a passion for excellence to assist our Housekeeping Leadership team. Reporting to the Executive Housekeeper, the responsibilities and essential job functions of the position include but are not limited to: Assisting in supervising the day to day operations of the housekeeping department by ensuring that Associates achieve the highest standard of cleanliness for the property. Inspecting guest rooms, public areas, meeting rooms, back of house areas and employee areas. Actively participate in daily pre-shift meeting. Supervising the training all housekeeping associates to ensure they are being trained according to brand standards. Developing, coaching, and counseling a diverse team of housekeeping associates. Ensuring that proper grooming and dress code policy is being followed. Managing the staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensuring that all lost and found articles are stored properly and that the correct logs are maintained. Ensuring that Guest Room status is communicated to the Front Desk in a timely and efficient manner. Maintaining high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems. Ensuring that the yearly special cleaning projects are completed. Ensuring safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to the housekeeping associates and ensuring hazardous supplies are labeled accordingly. Performing all other job duties as directed or assigned.

Requirements

• Must have at least 1 year of leadership experience in a similar capacity, preferably with a world renowned full service brand hotel
• Strong supervisory leadership skills, including conflict resolution, coaching, development, and fosters a work environment suitable for learning and growth within the department
• Approachable: Establishes immediate creditability with guests and associates – leads all associates by example
• Outstanding attention to detail – both personal grooming/appearance and in properly ensuring that Marriott housekeeping cleanliness standards are maintained at all times
• Demonstrated commitment and passion to maximizing guest service satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
• Excellent organizational, time management, analytical and problem solving skills
• Experience in managing in-house operated laundry operation
• Experience in working in a unionized environment an asset
• Must have excellent written and communication skills
• Ability to work flexible hours including days, evenings, weekends and holidays
• Must be computer literate -proficient in Microsoft office and excel

Nice To Haves

• Experience in working in a unionized environment an asset

Responsibilities

• Assisting in supervising the day to day operations of the housekeeping department by ensuring that Associates achieve the highest standard of cleanliness for the property.
• Inspecting guest rooms, public areas, meeting rooms, back of house areas and employee areas.
• Actively participate in daily pre-shift meeting.
• Supervising the training all housekeeping associates to ensure they are being trained according to brand standards.
• Developing, coaching, and counseling a diverse team of housekeeping associates.
• Ensuring that proper grooming and dress code policy is being followed.
• Managing the staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensuring that all lost and found articles are stored properly and that the correct logs are maintained.
• Ensuring that Guest Room status is communicated to the Front Desk in a timely and efficient manner.
• Maintaining high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems.
• Ensuring that the yearly special cleaning projects are completed.
• Ensuring safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to the housekeeping associates and ensuring hazardous supplies are labeled accordingly.
• Performing all other job duties as directed or assigned.

Benefits

• Complimentary meals: Enjoy daily complementary staff meals.
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed