Housekeeping Supervisor

Westmont Group•Houston, TX

11h•Onsite

About The Position

This position supervises, directs, assists, and assures the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain high standards of cleanliness. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Requirements

Any combination of education and experience that provides the required knowledge, skills, and abilities.
Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
Ability to read and write basic English in order to complete forms such as a room status report.
Ability to provide clear direction, instruction and guidance to subordinates.
Ability to organize and prioritize work, and meet deadlines.
Ability to exercise judgment and implement control over the performance of subordinates.
Talk to many different kinds of people to give information, answer questions and provide required.

Nice To Haves

High School education preferred.

Responsibilities

Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.
Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
Train and monitor performance of room attendants and housepersons.
Provide organization, instruction, guidance, communication, counseling, and exercise good judgment.
Ensure all jobs are completed within the shift.
Prepare P.M. room status report.
Take requested inventories of furniture, fixtures, equipment and supplies, etc.
Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
Upon inspection of VIP rooms, make certain all VIP supplies are in place.
Report all maintenance deficiencies in guest rooms and corridors via work orders.
Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
Expedite special guest requests, such as extra towels, blankets or pillows.
Open and Close Housekeeping Department.
Turn in all lost and found items and all guest room keys.
Adhere to all company policies and procedures.
Follow safety and security procedures and rules.
Know department fire prevention and emergency procedures.
Utilize protective equipment.
Report unsafe conditions to management.
Report accidents, injuries, near-misses, property damage or loss to management.
Provide for a safe work environment by following all safety and security procedures and rules.
Maintain a neat, clean and well groomed appearance.
Perform any related duties as requested by management.
Assist other Housekeeping Personnel when needed.