Housekeeping Supervisor-Homewood Suites Brookline

Claremont Companies•Brookline, MA

5d•$21 - $22

About The Position

The Housekeeping Supervisor will be responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also, coordinating daily housekeeping operations and maintaining the housekeeping operating standards. On a time-to-time basis may also be required to assist the Executive Housekeeper in various activities.

Requirements

1 year in a supervisory role
3 years in hospitality
Must be able to bend, lift and carry up to 30 lbs.
Must be able to stand and walk 8 hours or longer in duration.

Responsibilities

Supervising room attendants to deliver excellent guest satisfaction and experience.
Responsible for smooth operation of the room assignments.
Daily allocation of rooms and deep cleaning tasks to team members.
Cleanliness of guest rooms, corridors and heart of the house area of the building.
Check the occupied and departure rooms, giving special attention to guest needs.
Ensure that the entire operation is performed as per hotel/brand and company standards.
Manage guest requests, including VIP amenities and communicating them to the relevant team members.
Routine inspection of guest bedrooms to ensure they meet standards.
Aware of all room categories and amenities.
Achieve positive outcomes from guest queries in a timely and efficient manner.
Carry out lost and found procedures.
Report on maintenance issues to Maintenance/Engineering Department.
Assist Executive Housekeeper with training requirements.
Represent the needs of the team to others in the hotel.
Comply with hotel security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships.