Housekeeping Supervisor

The Envoy Hotel•Boston, MA

About The Position

The Housekeeping Supervisor is responsible for supervising housekeeping staff to ensure that brand and hotel guest service and sustainability standards are met. This role involves training, scheduling, coaching, and supporting associates to perform according to established standards and HHM core values. The supervisor will also be involved in screening and hiring new employees if they are HHM employees, and ensuring staff are properly trained in efficient room cleaning. Key aspects include communicating guest service scores to drive improvement, issuing cleaning supplies, and occasionally assisting with room cleaning. The supervisor addresses performance concerns, supervises laundry employees if applicable, and prepares work schedules. Adherence to sustainability guidelines (HHM’s EarthView program), safe work habits, MSDS, and OSHA standards is required. The role also involves assisting in the breakfast area as needed and ensuring overall guest satisfaction. This property is part of the Echelon Luxury & Lifestyle division of HHM Hotels.

Requirements

Previous housekeeping experience or equivalent training required.

Nice To Haves

High School diploma preferred.
Previous supervisory responsibility preferred.

Responsibilities

Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Issue cleaning supplies and equipment to associates.
On occasion, clean rooms or assist staff with cleaning rooms.
Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
Supervise laundry employees, if applicable.
Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Practice safe work habits and wear protective safety equipment.
Assist in the breakfast area as needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.