Housekeeping Supervisor

Sonesta International Hotels Corporation•Chicago, IL

26d•$26 - $27

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product and placement standards. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Inspect all assigned rooms/suites to ensure furnishings, equipment, linens, are clean and in good repair to meet guest expectations. Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties. May perform all housekeeping duties necessary including cleaning guest suitesto ensure guest satisfaction and owner expectations. Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies. Monitor laundry supplies and equipment to ensure they are sufficient and in working order. Manage procedures of lost and found items. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure compliance with federal, state and local laws regarding health and safety services. Perform other duties as assigned.

Requirements

High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
1 to 3 years of housekeeping experience required, preferably in a hotels.
Excellent verbal communication skills
Must be able to work mornings, evenings, weekends, and holidays
Ability to speak, read, and write fluent English; other languages beneficial.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
Ability to stand/walk for prolonged periods
Ability to bend, squat, kneel, and reach on a continuous and daily basis
Will be required to regularly use commercial cleaning chemicals.
Carrying, lifting or pulling items weighing up to 50 pounds.

Nice To Haves

Experience with Microsoft Office preferred.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Inspect all assigned rooms/suites to ensure furnishings, equipment, linens, are clean and in good repair to meet guest expectations.
Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
May perform all housekeeping duties necessary including cleaning guest suitesto ensure guest satisfaction and owner expectations.
Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
Monitor laundry supplies and equipment to ensure they are sufficient and in working order.
Manage procedures of lost and found items.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.