Housekeeping Supervisor | Buffalo Marriott LECOM HARBORCENTER

SHANER • Buffalo, NY

5d • Onsite

About The Position

The Housekeeping Supervisor is responsible for ensuring compliance with and completion of all daily operational procedures by the Housekeeping Department. This role requires maintaining complete knowledge of and compliance with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, and ensuring the housekeeping team is informed. The supervisor will handle guest complaints to ensure guest satisfaction, train and develop team members, and monitor and maintain the cleanliness, sanitation, and organization of assigned areas. This position may also perform housekeeping, laundry, and houseperson functions as needed.

Requirements

• Prior housekeeping experience in the hospitality industry
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Nice To Haves

• Supervisory experience a plus
• Some college preferred
• Bilingual English/Spanish a plus

Responsibilities

• Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Benefits

• Health insurance
• 401k
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts at any Marriott property
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED