Guestroom Attendant | Buffalo Marriott LECOM HARBORCENTER

SHANER•Buffalo, NY

5d•Onsite

About The Position

The Buffalo Marriott LECOM HARBORCENTER is seeking a Guestroom Attendant to join their team. This role involves maintaining high standards of cleanliness and guest satisfaction in assigned guest rooms. The position requires a flexible schedule, including weekends and holidays, and involves handling guest requests and complaints. The attendant will be responsible for cleaning rooms according to hotel standards, restocking supplies, and performing additional deep cleaning tasks as scheduled. This is a full-time/part-time position with a pay rate of $17 per hour.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Cleans guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.
Handles guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.