Housekeeping Supervisor - Trailhead Lodge

POWDR • Trailhead Lodge, OR

1d • Onsite

About The Position

The Housekeeping Supervisor is a detail-oriented, hands-on leadership role responsible for supporting the daily operation, quality, and administration of housekeeping services at Trailhead Lodge. Reporting directly to the Facilities Maintenance Manager, this position plays a critical role in delivering consistent cleanliness standards, efficient room turnover, and a welcoming guest experience at a year-round hospitality property. This role is well-suited for an individual who thrives in a fast-paced lodging environment, brings strong organizational and administrative skills, and enjoys leading teams through clear communication, structure, and accountability. While this role is not responsible for overall departmental strategy, it is a key execution and oversight position that supports hiring, scheduling, training, and daily performance management and quality of product and guest room experience of the housekeeping team.

Requirements

• High school diploma or equivalent required.
• 2-3+ years of housekeeping or lodging operations experience preferred; prior supervisory experience a plus.
• Strong organizational, time-management, and administrative skills.
• Familiarity with hotel cleanliness standards, room inspections, and service sequencing.
• Ability to lead and motivate teams in a fast-paced environment.
• Clear written and verbal communication skills.
• Comfortable using housekeeping or property management systems to update room status.
• Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.
• Ability to learn scheduling, inventory, and reporting platforms.
• Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems), specifically housekeeping functions preferred.
• Minimum 21+ years of age.
• Ability to shovel snow and walk on steep and uneven surfaces.

Nice To Haves

• Prior supervisory experience a plus.

Responsibilities

• Supervise day-to-day housekeeping operations to ensure guest rooms and public areas consistently meet Trailhead Lodge cleanliness and presentation standards.
• Conduct routine room inspections and public-space walkthroughs to verify quality, completeness, and adherence to brand expectations.
• Coordinate daily room status with Guest Experience and Facilities teams to support efficient room readiness and turnover.
• Assist with resolving housekeeping-related guest concerns promptly and professionally.
• Support seasonal deep-cleaning initiatives and special projects as assigned.
• Support the Facilities Maintenance Manager with recruitment activities, including interviewing, onboarding, and training of Lodge Services / Housekeeping Attendants.
• Prepare and manage daily and weekly housekeeping schedules aligned with occupancy, arrivals, departures, and staffing levels.
• Assign daily work areas and priorities to housekeeping team members.
• Monitor productivity, coverage, and labor utilization, adjusting assignments as needed to meet operational demands.
• Provide ongoing coaching, feedback, and support to team members to reinforce performance expectations and service standards.
• Escalate performance, attendance, or conduct concerns to the Facilities Maintenance Manager as appropriate.
• Maintain accurate housekeeping documentation, including room inspection logs, task lists, and daily production records.
• Track housekeeping supplies, linens, and amenities; communicate restocking needs and usage trends.
• Support payroll accuracy by verifying timekeeping records and schedules.
• Assist with maintaining standard operating procedures (SOPs) and training materials.
• Utilize property management and housekeeping systems to update room status and communicate completion.
• Collaborate closely with the Guest Experience Manager and Attendants, Night Audit, and Facilities Maintenance Manager and Attendant to ensure smooth daily operations and minimal guest disruption.
• Support next-day arrival readiness by ensuring rooms are prioritized based on arrivals, early check-ins, and special requests.
• Maintain a professional, guest-aware presence when working in public or guest-facing areas.
• Reinforce a hospitality mindset within the housekeeping team, connecting room quality to the overall guest experience.
• Provide operational support to Guest Experience and Facilities teams during high-volume periods or staffing gaps.
• Assist with coordinating housekeeping response to maintenance issues that impact room readiness.
• Support training and onboarding efforts to foster consistency and shared ownership of service standards.

Benefits

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Discounter daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED