Housekeeping Supervisor

Rittenhouse Hotel•Philadelphia, PA

1d•Onsite

About The Position

The Housekeeping Supervisor role at The Rittenhouse Hotel, a five-diamond luxury hotel in Downtown Philadelphia, involves overseeing housekeeping staff to ensure high standards of guest service and sustainability. The Rittenhouse Hotel is renowned for its exquisite location and residential ambiance, situated within walking distance of major cultural attractions, shopping, and the business district. This position is part of HHM Hotels' Echelon Luxury & Lifestyle division. HHM Hotels is committed to being an equal-opportunity employer, valuing diversity and non-discrimination across various protected characteristics.

Requirements

Previous housekeeping experience or equivalent training required.

Nice To Haves

High School diploma preferred.
Previous supervisory responsibility preferred.

Responsibilities

Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Issue cleaning supplies and equipment to associates.
On occasion, clean rooms or assist staff with cleaning rooms.
Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
Supervise laundry employees, if applicable.
Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area as needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.