Housekeeping Supervisor

Marriott•San Juan, PR

About The Position

The Housekeeping Supervisor performs designated cashier and closing reports in the computer system and reviews shift logs and daily memo books, documenting pertinent information in logbooks. The role responds to guest calls, requests, and problems by contacting the appropriate individual or department. It also handles guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing room keys; sells available rooms to guests without reservations; checks room rates against market codes and documents exceptions; and ensures outlet checks are scanned and charged to guest rooms. The supervisor assists management with training, evaluating, counseling, disciplining, motivating, and coaching employees, and serves as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The role reports accidents, injuries, and unsafe conditions; completes required safety training and certifications; follows company policies; maintains professional appearance and confidentiality; protects company assets; and provides welcoming, attentive guest service. The position requires clear, professional communication, positive working relationships, and adherence to quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs and daily memo books and document pertinent information in logbooks.
Contact the appropriate individual or department to resolve guest calls, requests, or problems.
Process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating and issuing room keys.
Sell rooms to guests without reservations based on availability.
Ensure rates match market codes and document exceptions.
Ensure checks from outlets are scanned and charged to guest rooms.
Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to a manager and complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones with appropriate etiquette, and maintain positive working relationships.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.