Hskp Supervisor

Meyer Jabara Hotels•Baltimore, MD

1d•$17 - $20•Onsite

About The Position

The primary responsibility of the Housekeeping Supervisor is to oversee the housekeeping staff and their activities, ensuring the hotel maintains a clean and safe environment for guests and employees. This role involves maintaining quality control, utilizing proper equipment and supplies for efficient and economical hotel operations, and representing Housekeeping management in their absence.

Requirements

Ability to work with various types of equipment such as telephones, two-way radios, Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum.
Ability to work with office equipment such as computers and various pieces of brand/company software, Microsoft products etc.
Ability to work under variable temperature conditions.
Ability to work under variable noise levels.
Ability to work outdoors/indoors.
Ability to work around chemicals, fumes and or odor hazards.
Ability to work around dust and or mite hazards.
Long hours sometimes required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty.
Ability to stand for long hours and walk long distances without fatigue.
Ability to work under variable temperatures and noise levels.
Near Vision - The ability to see details at close range.
Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions.
Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working.
Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations.
Approach all encounters with guests and employees in a friendly, service oriented manner.

Nice To Haves

1 to 2 years of experience in a hotel or a related field preferred.
High School diploma or equivalent preferred.
Previous supervisory experience preferred.
Multi-lingual skills helpful.

Responsibilities

Supervise and ensure completion of all duties of Housekeeping staff.
Log all requests and confirm completion.
Maintain key control.
Keep immediate supervisors fully informed of all challenges or matters requiring their attention.
Balance and prepare individual paperwork for closing of shift.
Inspect all rooms assigned to Housekeepers in their section of the hotel on a daily basis.
Notify Housekeepers of any deficiencies found in the room and note on the attendant’s board.
Return Housekeeper to correct deficiencies when applicable.
Re-inspect corrected rooms.
Prepare Housekeeper’s daily assignments in the absence of the Housekeeping Manager.
Submit maintenance reports/requests to the Engineering department.
Communicate with Front Desk/Office team regarding information about discrepant rooms via phone or in person.
Physically check discrepant rooms when needed.
Clean guest rooms when needed.
Inspect Housekeeping storage areas/carts/sign board at the end of the Housekeeper’s shift.
Supervise and inspect night attendant’s duties.
Inspects Laundry room daily.
Check for overloading of washers/dryers.
Ensure Laundry team is inspecting and cleaning all lint trap areas.
Check for cleaning of Laundry area.
Assist in training of all positions within the department.
Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights.
Assist in preparing weekly payroll.
Supervise staff, including assisting Manager with interviews, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate.
Completes inspections of all public areas, offices, washrooms, back of the house, etc.
Inspects equipment to ensure proper cleaning and maintenance.
Inspect guest rooms for quality and cleanliness.
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
Check and respond to electronic communications in a timely fashion.
Assist with department meetings/attend hotel meetings.
Assist hotel in completing special cleaning projects.
Other duties as assigned.