Housekeeping Supervisor (Harrah's Hotel)

Caesars Entertainment•Council Bluffs, IA

1d•Onsite

About The Position

Supervises Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services for assigned shift creating a differentiated service experience and ensuring optimum performance of all. Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner. Builds guest relations through visibility to guest, solicitating/requesting feedback, resolves guest complaints relating appropriately and professionally. Ensures the hotel meets Hilton operation brand standards. Executes arrangements for Casino and VIP guests such as greeting, pre-registration, baggage handling and VIP guest service treatment. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours. Supervisory accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation. Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and department goals. Instructs assigned employees as to the safety policies and procedures and reports all safety hazards are eliminated. Ensures all employees are trained on OSHA regulations. Performs all other related and compatible duties as assigned. Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same.

Requirements

Excellent communication skills, particularly those needed to resolve complaints from dissatisfied and upset guests and to effectively lead, motivate and develop a diverse workforce.
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
Good oral and written communication skills including tact when dealing with difficult customers.
Fluent and literate in English.
Ability to manage multiple objectives and tasks simultaneously, and continually assess and re-set priorities.
Ability to prepare, comprehend, and analyze Budget and P&L Statements.
Proven critical thinking skills.
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Must be a self-starter and motivator and capable of working at times without constant direction.
Excellent interpersonal skills and organizational ability.
Proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
Must present a well-groomed, professional appearance.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Responsibilities

Supervises Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services for assigned shift.
Ensures excellent service is provided to guests in a prompt, friendly and courteous manner.
Builds guest relations through visibility, soliciting/requesting feedback, and resolving guest complaints appropriately and professionally.
Ensures the hotel meets Hilton operation brand standards.
Executes arrangements for Casino and VIP guests.
Achieves desired results through staff development and training programs.
Monitors results through inspection, evaluation and analysis.
Ensures optimal operations and consistent high quality standards.
Supervisory accountability for all team members including hiring, training, developing, coaching, mentoring, and performance management.
Responsible for scheduling to meet business demands and ensure customer satisfaction.
Complies with and upholds company expectations, policies, procedures, industry regulations, and department goals.
Instructs assigned employees on safety policies and procedures and reports all safety hazards.
Ensures all employees are trained on OSHA regulations.
Acts as a role model and presents oneself as a credit to the Company.