Hotel Housekeeping Supervisor

Hampton Inn & Suites Port St. Lucie•Port Saint Lucie, FL

2d•Onsite

About The Position

This role involves supervising housekeeping staff, ensuring cleanliness standards are met across guest rooms, public areas, and back-of-house operations. The supervisor will assist the Executive Housekeeper, manage staff schedules, handle guest requests and complaints, and ensure compliance with safety and franchise standards. The position also includes inspecting rooms, managing inventory, and potentially covering other back-of-house shifts.

Requirements

High school graduate or equivalent required.
Three years’ experience as Housekeeping Supervisor or Inspector is required.
Knowledge of budgeting, forecasting, staffing, and scheduling.
Ability to supervise/manage and knowledge of management responsibilities.
Ability to order and receive supplies and maintain adequate inventory levels.
Ability to communicate effectively with members of other hotel departments.
Familiarity with applicable franchise standards and procedures.

Responsibilities

Monitors and maintains cleanliness levels in guest rooms, storage areas, laundry, restrooms, and public areas.
Enforces standard procedures for guest lost and found items.
Provides courteous guest service and responds promptly to guest inquiries, complaints, or requests.
Ensures quality services are rendered to meet guests' needs and enhance guest relations.
Works with other department heads to resolve guest complaints.
Maintains the property within the standards of the applicable franchise inspection system.
Communicates with other department heads to resolve deficiencies and repair items.
Cross-trains in all back-of-house positions.
Inspects rooms daily and performs deep cleans or training as needed.
Manages back-of-house operations according to established company procedures.
Compiles and reports accurate guest-room status to Front Office.
Communicates discrepancies in room status and ensures corrective action is taken.
Performs special assignments and projects as requested.
Participates in the MOD Program, including covering back-of-house shifts during call-offs.
Maintains room quality and amenities based on hotel objectives and policies.
Completes inspection and close-out of employee work areas before employees clock out.
Completes assigned tasks, deep cleans, or cleans guestrooms to offset downtime if occupancy is under 50 rooms.
Manages in compliance with company policies, procedures, and local, state, and federal laws.
Recognizes and corrects potential safety hazards.
Understands and follows policies for the hotel’s key control system.
Assists with scheduling back-of-house staff based on forecasted occupancy and adjusts daily as needed.
Assists in training and development of all housekeeping and laundry staff.
Performs other related and unrelated tasks as assigned by management.