Dual Hotel Housekeeping Supervisor

McKibbon Hospitality•Charlotte, NC

About The Position

Charlotte City Center Market: This is a dual branded hotel: AC Marriott and Residence Inn by Marriott The AC Hotel offers exclusive benefits to its team members. If you take bus or rail, the hotel provides monthly passes at a reduced rate. We also offer our team members a special discounted price for parking your vehicle. Both are bi-weekly deductions based on which one you choose. Hourly Incentive Plan based on guest satisfaction. Details of the above will be shared during your interview. What Makes a McKibbon Housekeeping Supervisor? The Housekeeping Supervisor works closely with the Executive Housekeeper, Assistant General Manager, and the General Manager to influence the total operations of the property’s Housekeeping Team. You are responsible for maintaining the highest level of ethical leadership, and you are qualified and ready to lead the department when the Executive Housekeeper is not on duty. A Day in the Life: You will perform daily housekeeping skills, as needed. You will inspect that safety and security measures are being upheld. Assist with the overall performance of the property’s Housekeeping department, including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor. You will be responsible for training fellow associates as it relates to brand and company standards in order to maximize revenue. Housekeeping Supervisor will promote brand and company standards in your actions and communications. You will be responsible for maintaining compliance, and you will stay up-to-date on new initiatives for the brand and company. Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Requirements

Previous housekeeping experience within a hotel
Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired)
Knowledge of local and state compliance laws
The ability to perform inventory management and cost control
The ability to ensure that hotel policies and brand standards are followed
Able to lift up to 50lbs and manage pushing housekeeping carts

Nice To Haves

The skills and experience to lead a team to consistently deliver exceptional guest service
Sufficient communication and problem-solving skills
Housekeeping Supervisor is to maintain positive relationships with associates to drive associate satisfaction
The ability to train and implement McKibbon policies and procedures

Responsibilities

Perform daily housekeeping skills, as needed.
Inspect that safety and security measures are being upheld.
Assist with the overall performance of the property’s Housekeeping department, including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor.
Responsible for training fellow associates as it relates to brand and company standards in order to maximize revenue.
Promote brand and company standards in your actions and communications.
Responsible for maintaining compliance, and you will stay up-to-date on new initiatives for the brand and company.

Benefits

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts