Housekeeping Supervisor

Marcus Corporation • Lake Geneva, WI

5d • Onsite

About The Position

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Housekeeping Supervisor at the Grand Geneva Resort & Spa, you'll lead with pride, ensuring every guest room, public space, and back-of-house area shines with impeccable cleanliness and attention to detail. You'll be the final touch in creating a flawless first impression for our guests, inspecting each space to uphold the resort’s high standards of excellence. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Requirements

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Minimum six months of supervisory experience or one year of relevant housekeeping experience required.
• Strong proficiency in Microsoft applications and Property Management Systems.
• Ability to read and write basic English for completing reports and forms.
• Capable of providing clear direction, instruction, and guidance to team members.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Able to exercise judgment and monitor staff performance effectively.

Nice To Haves

• High School education preferred.

Responsibilities

• Inspect guest rooms, public areas, and corridors for cleanliness and quality, updating room status as needed.
• Monitor and evaluate the performance of housekeeping staff, ensuring tasks are completed on time and up to standard.
• Provide organization, guidance, and communication while reinforcing the resort’s high standards.
• Ensure housekeeping carts and linen closets are clean, organized, and fully stocked.
• Inspect VIP rooms and randomly check rooms for quality compliance, reporting any maintenance issues.
• Handle special guest requests and assist with deliveries, ensuring timely service.
• Maintain proper staffing levels and oversee the smooth operation of the housekeeping department.
• Report any suspicious activity or hazardous conditions to the Loss Prevention Department and respond to guest inquiries.

Benefits

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• company-paid life insurance
• employee assistance program offer
• 401k with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED