Housekeeping Supervisor (Task Force)

Pyramid Global Hospitality•Kennebunkport, ME

11d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated, detail-oriented, and customer-focused leader to join our Housekeeping team as an Assistant Housekeeping Manager. The successful candidate will have a proven track record of developing a team to provide exceptional service, be open to learning and leading by example, and respond in a professional and courteous manner to guests and the team. This role involves supporting the team both personally and professionally. If you have experience in leading housekeeping operations for a hotel or resort, enjoy engaging with people from all over the world, making meaningful connections, and taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

Proven track record of developing a team to provide exceptional service.
Experience in leading the housekeeping operations for a hotel or resort.
Ability to engage with people from all over the world and make meaningful connections.
Ability to take steps to "WOW" people.

Nice To Haves

Open to learning and leading by example.
Responds in a professional and courteous manner to guests and team.
Support the team both personally and professionally.

Responsibilities

Assist with oversight of the Housekeeping operations to achieve high standards in cleanliness in all areas of the hotel.
Develop and mentor a team.
Ensure proper training materials are in place and used by each department.
Implement coaching, career planning, and recognition programs for all associates.
Monitor inventory of room products, including linen, cleaning supplies, and guest amenities.
Partner with the Front Desk team to develop a VIP program and monitor available inventory.
Lead by example to ensure all guest interactions are handled in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest.
Inspect all areas of the hotel for cleanliness and assign deep cleaning projects as necessary.
Help to resolve problems and "WOW" guests through recovery when things aren’t quite right.
Work closely with the Maintenance and Front Desk teams to communicate and coordinate.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.