Housekeeping Supervisor - MFPKB

IHG•Fort Johnson South, LA

7h•$19 - $22

About The Position

The Housekeeping Supervisor is the top supervisory role in the Housekeeping Department and typically supervises a small number of housekeeping and laundry employees. The position oversees housekeeping and laundry operations to maintain high standards and ensure guest satisfaction. The supervisor checks public areas, guest rooms and suites, equipment, and linens for cleanliness and good repair, and advises team members on areas for improvement. The role also performs housekeeping duties as needed, including making beds, vacuuming, and cleaning guest suites. The supervisor handles complaints and special requests, including requests from guests, VIPs, and repeat visitors. They manage daily staffing needs, plan and assign work, set employee performance and development goals, and provide mentoring, coaching, and regular feedback to address conflict and improve performance. They train employees on governmental and safety regulations, ensure staff are trained and equipped for their duties, and coordinate with other department heads to promote teamwork and quality service. The supervisor may also assist with deep-cleaning projects or support housekeeping staff during high-volume periods.

Requirements

High school diploma, secondary education, or equivalent.
One year of housekeeping experience, including some supervisory training or experience.
Fluency in English.
Excellent interpersonal skills.
A passion for hospitality.

Nice To Haves

A second language is a plus.

Responsibilities

Supervise all aspects of housekeeping and laundry operations and ensure high standards are maintained.
Inspect public areas, guest rooms and suites, equipment, and linens for cleanliness and good repair; advise team members on areas for improvement.
Perform housekeeping duties as needed, including making beds, vacuuming, and cleaning guest suites.
Handle complaints and special requests to achieve guest satisfaction, including requests from guests, VIPs, and repeat visitors.
Manage daily staffing requirements, plan and assign work, and establish employee performance and development goals.
Mentor, coach, and provide regular feedback to employees to help manage conflict and improve performance.
Educate and train employees in compliance with governmental and safety regulations.
Ensure staff are properly trained and have the tools and equipment needed to perform their duties.
Promote teamwork and quality service through daily communication and coordination with other department heads.
Assist with deep-cleaning projects and/or support housekeeping staff during high-volume periods as needed.