Housekeeping Supervisor/Inspectress

Crescent Careers•Washington, DC

5d•Onsite

About The Position

This position is responsible for visually inspecting VIP rooms, guest rooms, and corridors for cleanliness and appearance. The role involves preparing work orders for various tasks, training and monitoring the performance of room attendants and housepersons, and ensuring adherence to Marriott's high standards of quality. The supervisor will prepare work performance inspection sheets, ensure all jobs are completed within the shift, and take inventories of furniture, fixtures, equipment, and supplies. Additionally, the role requires ensuring that carts and closets are clean, neat, and stocked, and that all VIP supplies are in place. The supervisor must report maintenance deficiencies via work orders using the Marriott GXP and expedite special guest requests. This is a unionized position, and changes to the description are subject to bargaining with the union representative.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Willing to “pitch-in” and help co-workers with their job duties and be a team player.
Knowledge of chemical cleaning agents and operation of various cleaning equipment.
Ability to push and/or pull equipment weighing up to 100 lbs.
Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Responsibilities

Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.
Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
Train and monitor performance of room attendants and housepersons.
Provide organization, instruction, guidance, communication, and exercise good judgement, while reinforcing Marriott's high standards of quality.
Prepare work performance inspection sheets on all personnel assigned to work area and submit to the housekeeping office.
Ensure all jobs are completed within the shift.
Take requested inventories of furniture, fixtures, equipment, and supplies, etc.
Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
Upon inspection of VIP rooms, make certain all VIP supplies are in place.
Report all maintenance deficiencies in guest rooms and corridors via work orders using the Marriott GXP.
Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
Expedite special guest requests, such as extra towels, blankets, or pillows.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.
Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
Respond to guest questions.
Provide guest assistance, directions, and information as requested.
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
Assist Room Attendants when necessary.