Housekeeping Shift Supervisor

Proctors Group•Schenectady, NY

34d•Onsite

About The Position

Proctors Collaborative is seeking an individual to join the Housekeeping team as an evening & weekend shift supervisor. This is a professional, front-line, supervisory position. Proctors Collaborative operates seven days a week, including evenings and weekends, to service events and programs at Proctors, Capital Repertory Theatre, and Universal Preservation Hall. The ideal candidate should be able to work a flexible schedule, including evenings, weekends, and occasional holidays.

Requirements

High School Diploma or GED
Previous experience as a housekeeping supervisor or similar role
Strong interpersonal, communication, and decision-making skills
Excellent time management and organizational abilities
Proficiency in personal computer usage, including email or the interest in and ability to learn
Hands-on experience with cleaning and maintenance tasks
Attention to detail and commitment to guest satisfaction
Ability to train and lead a diverse team effectively
Physical stamina for extended standing and cleaning tasks
Ability to lift up to 25 lbs and perform bending, kneeling, and stretching
Flexibility to work nights, weekends, and holidays
Knowledge of safety procedures and key control compliance
Experience with event setups, including working with event and rental managers
Ability to set up and take down tables, chairs, and equipment for meetings, productions, and events
Flexibility to adapt to spontaneous or emergency needs of internal and external customers
Demonstrated skills in managing and communicating with a diverse staff
Ability to manage conflict resolution when needed

Nice To Haves

Previous housekeeping / custodial / janitorial experience
Supervisory experience

Responsibilities

Supervise and support a diverse housekeeping staff to ensure high standards of cleanliness.
Inspect rooms and public areas daily.
Address housekeeping needs and complete work orders.
Train new employees and enforce safety and cleanliness protocols.
Respond promptly to guest requests, complaints, and internal communications.
Maintain compliance with policies, procedures, and key control systems.
Assist in scheduling, resolving staff issues, and overseeing operations in the manager’s absence.
Perform cleaning tasks as needed, including bathrooms, dusting, and vacuuming.
Ensure proper use of cleaning equipment and handling of soiled items.
Coordinate with event and rental managers for setup and breakdown of tables, chairs, and equipment.
Prepare spaces for internal and external meetings, productions, and events.
Respond quickly to last-minute changes or emergency requests from customers.