Housekeeping Senior/Inspector

Summit Hospitality Incorporated•Charlotte, NC

About The Position

As a Housekeeper for the Hotel Division of Summit Hospitality Group, you are responsible for cleaning guest rooms and public areas and maintaining corporate and brand standards for quality and cleanliness. The role calls for a friendly, helpful, efficient, and service-oriented approach that helps guests feel welcome and comfortable. Duties may change, and additional duties may be assigned as needed.

Requirements

One to two years of experience in housekeeping at a name-brand hotel is preferred.
Can-do attitude and willingness to perform assigned work cheerfully and respectfully.
Service-oriented style and professional presentation.
High energy and attention to detail.
Willingness to respond quickly to guest requests.
Teamwork and partnership attitude toward fellow associates and management.
Reliable source of transportation.
Availability to work a flexible schedule, including weekends.
Ability to move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
Ability to reach overhead and below the knees, bend, twist, pull, stoop, and stand, sit, or walk for extended periods.

Nice To Haves

Potential interest in becoming an Executive Housekeeper or Housekeeping Manager.

Responsibilities

Respond promptly to requests from guests and other departments; stock and transport the supply cart to the assigned area.
Follow room-entry procedures and ensure a room is vacant before entering.
Replace guest amenities and supplies in rooms.
Strip beds of dirty linens and replace dirty linens and terry with clean items; make beds and fold terry.
Clean bathrooms; remove trash, dirty linens, and room-service items.
Check that room appliances are present and working; straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings; vacuum carpets and perform floor care in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean, professional uniform and personal appearance, and protect confidential proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, support team goals, and meet quality expectations and standards.