Housekeeping Scheduling Clerk - MGM Grand Detroit

MGM Resorts • Detroit, MI

23h • Onsite

About The Position

The Housekeeping Scheduling Clerk plays a key role in ensuring the smooth and efficient operation of the Housekeeping Department, while maintaining a strong commitment to service excellence for both internal and external customers. This position supports departmental operations by managing all incoming calls, monitor guest rooms status, accurately receiving requests, and promptly dispatching them to the appropriate team members to ensure timely response and resolution.

Requirements

• Clear and professional verbal communication
• Attention to details and excellent listening skills
• Ability to manage multiple phone lines and requests simultaneously
• Available to work varied shifts, to include weekends and holidays
• Must have a High School Diploma or GED
• Must have at least one year of work experience in the hospitality/housekeeping industry or closely related field

Responsibilities

• Ensure department personnel are scheduled appropriately and in accordance with demands, as well as any special projects
• Post schedules on daily basis
• Manage all incoming calls by accurately receiving and documenting requests, and promptly dispatching them to the appropriate services, team members, and/or supervisors to ensure timely response, effective coordination, and efficient resolution
• Assist the management team with shift change activities, including the transfer of all service paperwork and the collection and distribution of keys and radios to and from team members
• Monitors real-time guest room status to support fast and accurate room readiness, helping to enhance the overall guest experience

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED