Housekeeping Runner (2nd Shift)

Hilton Grand Vacations • Williamsburg, VA

2d • Onsite

About The Position

Amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. Shift: Second Shift As a Housekeeping Runner you would be responsible for completing your position's responsibilities and driving company success through performing the following tasks to the highest standards: Greet guests immediately with friendly/sincere acknowledgement Provide customer service to guests, including information about resort services, activities and local attractions Make sure that all requests are delivered in timely manner Make sure that all items delivered to the guest rooms are clean and in working order Check storerooms for availability of cribs, highchairs, pack & play and bed rails and ensure they are in safe condition Reports maintenance deficiencies in order to maintain room in compliance with resort standards Replenishes linen and guest amenities Assists co-workers as requested Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs. Display professional image at all times through appearance and conduct Within position scope, ensure resort is in compliance with all federal, state and local laws, including OSHA Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses Report defective, damaged or lost PPE, or equipment that does not fit properly to management Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position. Carries out reasonable requests of supervisor or management.

Requirements

• Previous hospitality experience
• High School / GED
• Previous related experience
• Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, mops, spray bottles, carpet care equipment, hard floor equipment, hose
• Exposure to cleaning chemicals, vibrations, humidity, cold, heat, dust and noise
• Ability to read and recognize room numbers
• Ability to communicate effectively with guests and team members verbally or in written form
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
• Able to lift 75lbs; push/pull carts of 150lbs.

Nice To Haves

• Hospitality industry experience

Responsibilities

• Greet guests immediately with friendly/sincere acknowledgement
• Provide customer service to guests, including information about resort services, activities and local attractions
• Make sure that all requests are delivered in timely manner
• Make sure that all items delivered to the guest rooms are clean and in working order
• Check storerooms for availability of cribs, highchairs, pack & play and bed rails and ensure they are in safe condition
• Reports maintenance deficiencies in order to maintain room in compliance with resort standards
• Replenishes linen and guest amenities
• Assists co-workers as requested
• Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs.
• Display professional image at all times through appearance and conduct
• Within position scope, ensure resort is in compliance with all federal, state and local laws, including OSHA
• Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses
• Report defective, damaged or lost PPE, or equipment that does not fit properly to management
• Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
• Carries out reasonable requests of supervisor or management.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED