Housekeeping Room Inspector

New Castle Hotel•Missoula, MT

15h

About The Position

The Housekeeping Room Inspector ensures guest rooms and hotel areas meet established specifications and standards. The role inspects completed work, selects appropriate cleaning materials, instructs and coaches staff, communicates room status and deficiencies, and helps maintain safe and efficient hotel operations. The inspector may clean guest rooms when needed and performs daily floor walks. The position requires at least one year of progressive experience in a hotel or related field. A high school diploma or equivalent is preferred. The job involves variable temperatures and noise levels, indoor and outdoor work, and potential exposure to chemicals, fumes, odors, dust, and mites. It can require long hours, lifting up to 50 pounds, occasionally pushing or pulling up to 100 pounds, repetitive bending and reaching, and standing or walking for extended periods. The posting describes benefits for both part-time and full-time employees. It does not specify the employment status for this particular position.

Requirements

At least 1 year of progressive experience in a hotel or related field.
Ability to convey and understand information and ideas in English, orally and in writing.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle workplace problems, including anticipating, preventing, identifying, and solving them.
Ability to assimilate complex information from multiple sources and adapt it to the needs of a particular situation.
Ability to listen to, understand, and clarify concerns raised by coworkers and guests.
Ability to understand and work with basic arithmetic.
Ability to identify similarities and differences, detect changes, evaluate results, and choose an appropriate solution.
Ability to see details at close range.
Ability to lift up to 50 pounds and occasionally push or pull up to 100 pounds; frequently or constantly exert up to 20 pounds of force to move objects.
Ability to bend, stretch, twist, stoop, or reach repeatedly without difficulty.
Ability to stand for long periods and walk long distances without fatigue.
Ability to work under variable temperature and noise conditions.
High school diploma or equivalent preferred.

Nice To Haves

Multilingual skills are helpful.

Responsibilities

Approach guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in accordance with New Castle standards and the hotel’s scheduling needs.
Maintain high standards of personal appearance and grooming, including appropriate business attire and a nametag.
Comply with New Castle standards and regulations to support safe and efficient hotel operations.
Inspect work to ensure it meets specifications and established standards.
Select appropriate cleaning materials for different linens, furniture, flooring, and surfaces.
Instruct staff in work policies and procedures and in equipment use and maintenance.
Secure issued keys and immediately report lost or stolen keys.
Follow procedures for entering and securing guest rooms.
Report lost-and-found items and maintenance repairs to Service Express.
Keep immediate supervisors informed of challenges or matters requiring their attention.
Communicate employee performance challenges to supervisors or managers when they may require action.
Advise managers, front desk agents, or admitting personnel when rooms are ready for occupancy.
Notify room attendants of deficiencies found in rooms that are not on the attendant’s board, provide coaching, and give visual examples when possible.
Re-inspect rooms after deficiencies have been corrected.
Enter room status into the rooms system.
Inspect room attendant carts, closets, and boards.
Assist with ongoing training.
Clean guest rooms when needed.
Walk all floors daily and inspect carpets, walls, ashtrays, mirrors, and lights.
Balance and prepare individual paperwork at shift close.
Connect with the front office manager on duty before leaving the shift.
Participate in hotel and departmental meetings as requested.
Perform other duties as required.

Benefits

Holiday pay at time and a half for hours worked on recognized company holidays.
Bereavement leave and pay for the loss of an immediate family member, subject to eligibility requirements.
401(k) plan with company matching; employees are automatically enrolled at 3% after completing the 90-day introductory period.
$600 employee referral bonus program for eligible full-time and part-time employees.
Free gym membership.
Marriott employee discounts at other Marriott properties.
Medical insurance with virtual visit options for eligible full-time employees.
HSA, FSA, and DCSA accounts for eligible full-time employees.
Dental and vision coverage for eligible full-time employees.
Life insurance and AD&D for eligible full-time employees.
Voluntary Short-Term and Long-Term Disability (VSTD/VLTD) for eligible full-time employees.
Nationwide pet insurance for eligible full-time employees.
ID Watchdog identity theft protection for eligible full-time employees.
Employee Assistance Program with access to mental health support, legal consultations, financial guidance, and other resources.
Paid holidays, including 8 hours of holiday pay at the regular rate for eligible full-time employees not scheduled to work on a recognized holiday.
Birthday floating holiday for eligible full-time employees.
PTO accrual beginning on the first day of employment, available after the 90-day introductory period.
Sick time accrual for eligible full-time employees after the 90-day introductory period.
FMLA for eligible full-time employees who meet federal requirements.
Jury duty pay differential for eligible full-time employees who have completed the introductory period.