Housekeeping Room Attendant

Northland Properties•London, ON

27d•Onsite

About The Position

Northland Properties, a 100% Canadian-owned company, is a leading name in hotels, restaurants, resorts, sports, construction, and asset management across Canada, the US, Ireland, and the UK. With over 50 years of experience and more than 60 hotels, they are Canada's fastest-growing hospitality group. They value Housekeeping Room Attendants as essential to their operations, recognizing their passion for cleanliness, attention to detail, and commitment to customer service. The company offers a competitive compensation package, flexible schedule, professional development, career growth opportunities, and various perks including team rates and discounts at their restaurant brands.

Requirements

No education or experience required, we will train one on one
Ability to follow instruction
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Professional appearance and manners
Excellent customer relations
Must have time-management skills
Adaptable to change and be able to handle multiple priorities under pressure
Eager and focused to exceed guest expectations

Nice To Haves

Good communication skills are an asset
Workplace Hazardous Materials Information System (WHMIS) is an asset

Responsibilities

Clean rooms according to Sandman Hotels standards
Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
Reports any unusual or suspicious persons/activities happening in the area of security to the manager
Reports any maintenance issues including burned out light bulbs
Check under bed, drawers, and closet for left behind articles and or trash
Cleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee and other amenities
Clean coffee pots when needed, - ensures pots are plugged in
Arrange furniture following use by guests
Ensure security of guest rooms and privacy of guests
Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift
Remove laundry from dryers and fold immediately to prevent wrinkling
Stock linen supply room with clean linens for use for next day
Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens
At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs
Small mending repairs required as needed
Perform Houseperson duties if required

Benefits

Rewards & Recognition
Discounted Hotel Stays for Team Members and Family & Friends rates too!
25% discount at our restaurants for up to 6 people
Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing Employee events, incentives & recognition
Growth Opportunities- Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching
Milestone Rewards
Tuition Credit Program