Housekeeping/Room Attendant (Hampton Inn and Suites Brier Creek- Raleigh, NC)

WINWOOD HOSPITALITY GROUP•Raleigh, NC

4d•Onsite

About The Position

Responsible for helping to achieve ongoing guest satisfaction and team goals through the maintenance, upkeep, and cleanliness of rooms, following procedures for stay-over, new guest and deep cleaning projects, in accordance with Health Department, Hampton brand and hotel guidelines. Interact with and respond to any guest needs in a professional and gracious manner consistent with the Hampton Inn & Suites Mission Statement. Be alert to the preferences of each guest in the assigned suites, so that the hotel can meet and exceed their expectations during their stay and earn their loyalty through superior hospitality and service. Respect the security of the guest and safety of all individuals at all times. Room Attendants/Housekeepers must understand that they are a part of a larger housekeeping department, and their work reflects not only the department but the entire hotel team, Hampton and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.

Requirements

Understand daily work assignments from the assignment sheet – suite numbers, tasks, stay-over, due-out, etc.
Safely move suite furnishings in order to complete tasks
Safely move carts and supplies.
Follow directions accurately and efficiently.
Non-slip shoes are required.

Nice To Haves

High School diploma or general education degree (GED) is desired, but not essential.
Previous related experience – housekeeping, hospitality, cleaning service - strongly preferred.

Responsibilities

Maintain safety and security at all times – security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells.
Understand all Health Department standards of room/suite cleanliness – use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
Consistently clean assigned rooms/suites to the standards of cleanliness for Hilton QA standards.
Attention to detail – rooms / suites must be attractive and neat as well as extremely clean; all guest supplies must be presented in the correct quantities and in the correct location and presentation.
Follow hotel procedures for daily operating supplies, linens, amenities.
Maintain shelf organization in the storerooms.
Replenish storeroom supplies.
Remove trash and dirty linens from rooms/suites.
Sweep, mop and vacuum floors.
Report maintenance problems or complete work repair orders.
Spot clean walls, carpets, light fixtures, etc.
Sort, launder, fold and store hotel linens in the laundry area.
Deep cleaning and special projects as assigned by Manager / Supervisor.
Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard.
During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.