Housekeeping Quality Leader

Marriott•Miami Beach, FL

2d•Onsite

About The Position

This role involves overseeing the status of cleaned rooms, completing checklists to report cleanliness and condition of assigned areas, and completing required housekeeping paperwork. The position requires identifying room assignments and the type of cleaning needed, inspecting guest rooms after they have been cleaned by housekeepers, and responding promptly to requests from guests and other departments. It also includes entering guest rooms following procedures for gaining access and ensuring vacancy before entering. Additionally, the role assists management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model. It requires adherence to all company and safety/security policies and procedures, reporting maintenance problems, safety hazards, accidents, or injuries, completing safety training and certifications, and properly storing flammable materials. Maintaining a clean and professional uniform and personal appearance, protecting company assets, and maintaining confidentiality of proprietary information are also key. The role involves welcoming and acknowledging guests according to company standards, anticipating and addressing guest service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Ensuring adherence to quality expectations and standards, and identifying, recommending, developing, and implementing new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings are crucial. Developing and maintaining positive working relationships, supporting the team, and listening and responding appropriately to employee concerns are also important. The role requires speaking with others using clear and professional language. Physical requirements include moving, lifting, carrying, and placing objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. The ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces is necessary. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, and standing, sitting, kneeling, or walking for an extended period across an entire work shift are required. Grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination, is also part of the job. Entering and locating work-related information using computers and/or point of sale systems, and visually verifying and interpreting written documents are necessary. Other reasonable job duties as requested by Supervisors may also be performed.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.