Housekeeping Quality Assurance Supervisor

Loews Hotels•Arlington, TX

21h•Onsite

About The Position

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Minimum 3 years experience in Housekeeping equivalent experience
Professional presentation skills
Thorough working knowledge of hotel operations and housekeeping standards
Excellent communication and organizational skills
Able to work a flexible schedule, including weekends and holidays

Nice To Haves

3 or more years experience in the Housekeeping Department
Experience with AAA service standards
Bi-lingual (Spanish/Creole)

Responsibilities

Assists Director of Housekeeping by ensuring all new and existing team members are trained to provide consistent Loews service by maintaining complete adherence to all Loews Hotels standards related to the housekeeping function.
Presents and conducts departmental orientation and training sessions for all new team members.
Monitors and maintains new hire and on-going housekeeping training programs.
Ensure standardized presentation and delivery of training materials
Present effective new hire orientation program for all newly hired housekeeping team members
Work with Director of Housekeeping to create training schedules for new GRA’s
Monitor GRA training period with Star Trainer(s)
Document each step of on-boarding and training process
Complete and track training checklists on all new hires
Participate in monthly departmental meetings with housekeeping Star Trainers and Managers
Attend housekeeping management meetings
Monitor consistency of housekeeping product and service for the department, reporting any variances
Participate with management to address team member opinion surveys, Medallia, shops and performance issues
Communicate and implement updates to housekeeping standards and initiatives
Create quality assurance teams to include all areas of housekeeping
Oversee and conduct compliance training in accordance with applicable State and Federal regulations
Oversight and coordination of housekeeping Star Trainer program
Assist in housekeeping operations and/or specials projects, as determined
Assist with the development and implementation of safety incentive programs
Provide assistance with team member related events
Regular attendance in conformance with standards
Conducts audits/inspections of Mighty Clean
Conducts audits/inspections of GRA MM tracking
Inspections of rooms and scoring of rooms to maintain consistency of product
Assists with re-certification of team members
May be required to work varying schedules to reflect business needs
Ability to perform “Physical & Mental Effort Requirements” with or without accommodation as explained below
Other duties as assigned
Trains, spot-checks, praises, and coaches in accordance with Loews standards
Complete Monthly Inspections Reports
Insure adherence to the Self Inspect Guidelines
Insure adherence to the Mighty Clean Program
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to applicants, guests, co-workers, management, and business partners
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate company meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with company standards, policies & rules
Complies with hotel uniform and grooming standards