Housekeeping Operations Training Manager

MasterCorp, Inc.•Hilton Head, SC

7d•Hybrid

About The Position

MasterCorp, Inc. is seeking a passionate and driven Housekeeping Operations Training Manager to join their team. This role is responsible for assessing training needs, developing action plans, and supporting operations effectiveness at all site levels. The position focuses on diagnosing issues, enhancing managerial capabilities, and applying action-driven training solutions to elevate performance. The Training Manager will implement newly developed training initiatives in partnership with the Learning and Development (L&D) team and serve as a subject matter expert (SME) on MasterCorp best practices. This position reports to Resort Operations Divisional Leadership and will function as a strategic partner to field teams, contributing to the broader organizational talent development and operational goals.

Requirements

Associate or Bachelor’s degree in hospitality, HR, or related field or equivalent relatable work experience.
Minimum three (3) years of experience in operations leadership, training management, or similar roles focused on enhancing site performance within the hospitality industry.
Skilled in conducting engaging and effective virtual and in-person facilitation sessions.
Conversationally fluent in English and Spanish or Creole.
Effective knowledge of adult learning principles, presentation skills and demonstrated ability to communicate clearly and effectively.
Strong proven ability to diagnose training needs and develop tailored action plans in collaboration with site leaders.
Ability to solve problems within scope of responsibility in a fast-paced environment.
Ability to establish and maintain effective working relationships.
Ability to self-manage schedule and time effectively and efficiently.
Proficient in learning technologies, Microsoft suite (Word, Excel, PowerPoint, etc.).

Responsibilities

Utilize learning technologies to measure and enhance the effectiveness of training initiatives and track learning completion.
Apply advanced methods to measure training effectiveness and recommend refinements based on site-specific feedback.
Provide coaching and guidance to site leaders to create and execute operations action plans that enhance site effectiveness.
In partnership with HR Business Partners (HRBP’s), ensure alignment and consistency in leadership development strategies to support sustained training outcomes and operations goals to drive operations excellence.
Employ critical analysis and logical reasoning to evaluate complex situations and solve high-impact problems, ensuring decisions support strategic objectives.
Demonstrate a high degree of self-management and initiative, effectively prioritizing and executing tasks in a high-pressure environment.
Conduct site-level assessments using tools such as the Operations Visit Guide to identify training gaps and recommend actionable solutions.
Regularly audit training processes at various sites to ensure consistency and adherence to company standards.
Provide periodic evaluations of Lead Supervisors and report monthly on certification metrics.
Maintain detailed records of training completion, attendance, and certifications, leveraging operation metrics to measure the efficacy of training initiatives and identify opportunities for improvement.
Collaborate with Field HR and Divisional Operations Leadership to determine visit priorities and assess the site training needs holistically, ensure alignment with operational goals and challenges.
Participate in preparations and create site opening plans to train all new associates and managers in partnership with key stakeholders.
Help schedule and facilitate H2B/J1 transitions, onboarding, and training.
Collaborate with divisional leadership to prioritize training efforts, support new site launches, and address challenges at underperforming sites.
Support the implementation of comprehensive training programs that align with organizational goals and are consistently applied across all locations, enhancing operational effectiveness, and support MasterCorp’s rapid expansion.