Cabot Revelstoke Mountain Lodge, Housekeeping - Office and Training Manager
About The Position
Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season. Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke. The Housekeeping Office & Training Manager oversees the administrative and training functions of the housekeeping department, ensuring efficient coordination, communication, and team development. This role manages scheduling, payroll, reporting, and inventory systems while leading onboarding, training, and ongoing development initiatives for housekeeping team members. Working closely with the Housekeeping Manager, this position supports daily operations, maintains service standards, and ensures team readiness to deliver a clean, safe, and consistently exceptional guest experience.
Requirements
- Previous experience in housekeeping operations within a hotel or resort environment, with a strong understanding of luxury cleanliness and presentation standards
- Proven experience overseeing housekeeping functions, including room inspections, turnover, and public area maintenance
- Strong knowledge of cleaning procedures, chemical use (WHMIS), and health and safety standards
- Experience managing inventory, linen programs, and housekeeping supply controls
- Demonstrated leadership experience, including team supervision, training, and performance management
- Ability to coordinate effectively with Front Office and Maintenance to ensure timely room readiness and issue resolution
- Strong organizational, communication, and problem-solving skills
- Flexible availability, including evenings, weekends, and holidays
- Guest-focused mindset with a passion for creating memorable experiences
- Strong problem-solving and decision-making abilities in a fast-paced environment
- Excellent communication and interpersonal skills
- High level of organization, attention to detail, and time management
- Ability to multitask and prioritize competing demands
Responsibilities
- Support the delivery of Cabot’s luxury cleanliness and presentation standards across all guest rooms and public areas
- Assist in addressing guest requests and housekeeping-related concerns in a timely and professional manner
- Coordinate VIP room preparations, special requests, and arrival readiness with the operations team
- Oversee housekeeping office operations, including room assignments, status updates, and daily coordination with Front Office
- Monitor room status accuracy, productivity reporting, and communication to ensure timely room availability
- Support inventory management for linens, amenities, and supplies, ensuring proper tracking and cost control
- Lead onboarding and training programs for all housekeeping team members
- Develop and maintain training materials, SOPs, and service standards documentation
- Support supervisors and managers in coaching, performance development, and maintaining consistency across the team
- Manage scheduling systems, payroll administration, and departmental reporting
- Prepare daily, weekly, and month-end reports including productivity, labor, and inventory tracking
- Maintain accurate records, training logs, and communication with leadership and cross-functional departments
Benefits
- Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
- Comprehensive Health, Dental, and Vision benefits following eligibility
- RRSP matching program after 6 months of employment
- Opportunities for career growth and advancement within a dynamic and expanding hospitality organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
