Pre-Opening, Head Concierge - Cabot Revelstoke Mountain Lodge

Northland Properties • Revelstoke, BC

3d • CA$55,000 - CA$60,000 • Onsite

About The Position

The Head Concierge oversees all concierge operations, ensuring the delivery of exceptional service and the seamless execution of guest requests. This role leads the concierge team, manages daily operations, and coordinates with internal departments and external vendors to provide efficient, personalized, and memorable guest experiences. The Head Concierge is responsible for maintaining service standards, supporting team development, and enhancing the overall guest journey through proactive service and local expertise.

Requirements

• Previous experience in hospitality, guest services, or concierge roles, with a strong understanding of luxury service standards
• Experience creating personalized itineraries, coordinating guest activities, and managing reservations or bookings
• Background in front desk or guest-facing roles, with the ability to handle guest requests, concerns, and service recovery
• Proven leadership and team development skills (for supervisory roles)
• Strong written and verbal communication abilities
• Flexible availability, including evenings, weekends, and holidays
• Previous experience in front office, guest services, or concierge roles within a hotel or resort environment, with a strong understanding of luxury service standards
• Valid BC Drivers License – or willing to acquire prior to commencement of employment
• Strong background in handling guest concerns, service recovery, and high-touch guest interactions
• Demonstrated leadership experience, including team supervision, training, and performance management
• Proficiency with hotel systems (PMS), cash handling procedures, and front office operations
• Excellent written and verbal communication skills
• Flexible availability, including evenings, weekends, and holidays
• Guest-focused mindset with a passion for creating memorable experiences
• Strong problem-solving and decision-making abilities in a fast-paced environment
• Excellent communication and interpersonal skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize competing demands

Responsibilities

• Deliver exceptional, personalized guest service and resolve concerns promptly and professionally
• Uphold and consistently execute Cabot’s luxury service standards
• Oversee daily departmental operations to ensure efficiency and service excellence
• Maintain quality, cleanliness, and operational standards across all areas
• Lead, coach, and support team members to drive performance and engagement
• Ensure adherence to company policies, procedures, and service standards
• Complete required reports, logs, and operational documentation accurately and on time
• Support scheduling, staffing levels, and payroll coordination

Benefits

• Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
• Comprehensive Health, Dental, and Vision benefits following eligibility
• RRSP matching program after 6 months of employment
• Opportunities for career growth and advancement within a dynamic and expanding hospitality organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed