Housekeeping Office Coordinator

Four Seasons Hotels and Resorts•Orlando, FL

7d•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Housekeeping Office Coordinator to assign rooms to Room Attendants and support the overall day-to-day efficiency of the Housekeeping Operation. This role requires the ability to work at an intense, fast-moving pace. Daily tasks include the assignments of the Room Attendants, managing all phone calls coming into the department, ensuring requests on HotSOS are completed in a timely manner, distribution of arrivals and vacant rooms to be inspected by the Supervisors, working closely with the Front Office, Engineering and Housekeeping Managers on any issues regarding the guest rooms and Public Areas, showing empathy and being empowered to resolve guest concerns and glitches, and in constant communication with a third-party staffing company in regards to any employee issues.

Requirements

Must be fluent in both English and Spanish.
Must be detail-oriented.
Must be creative, organized, and trustworthy.
A sincere willingness to provide service to residents, guests, and peers.
Good organizational skills, with the ability to work independently.
Ability to function well under pressure, set priorities, and adjust to changing conditions.
High work ethic, with a sense of responsibility for the role filled within our team.
Must be fluent in English and possess legal work authorization in the United States.

Responsibilities

Assign rooms to Room Attendants.
Manage all phone calls coming into the department.
Ensure requests on HotSOS are completed in a timely manner.
Distribute arrivals and vacant rooms to be inspected by Supervisors.
Work closely with the Front Office, Engineering, and Housekeeping Managers on any issues regarding guest rooms and Public Areas.
Show empathy and be empowered to resolve guest concerns and glitches.
Maintain constant communication with a third-party staffing company regarding employee issues.