Timeshare Housekeeping Office Assistant

Massanutten Resort • McGaheysville, VA

10h • Onsite

About The Position

The Housekeeping Office Assistant manages the day-to-day administrative aspects of our housekeeping operations while providing exceptional customer service and facilitating communication among guests, staff, management, and other departments. Applicants must be at least 18 years old with reliable transportation, a positive attitude, and a strong desire to work as efficiently as possible. This role requires excellent communication skills and the ability to multitask in a fast-paced environment with little or no supervision. Core responsibilities include managing labor allocations, generating daily reports, coordinating work assignments for housekeepers, and collecting employee keys. Bilingual proficiency in English and Spanish as well as computer literacy are required, while previous office and customer service experience are preferred. Other duties as assigned by management.

Requirements

• At least 18 years old
• Reliable transportation
• Positive attitude
• Strong desire to work as efficiently as possible
• Excellent communication skills
• Ability to multitask in a fast-paced environment with little or no supervision
• Computer knowledge (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Excellent customer service experience
• Excellent phone etiquette
• Detail oriented and good organizational skills
• Must be bilingual (English/Spanish)

Nice To Haves

• Previous office experience
• Previous customer service experience

Responsibilities

• Managing labor allocations
• Generating daily reports
• Coordinating work assignments for housekeepers
• Collecting employee keys
• Providing exceptional customer service
• Facilitating communication among guests, staff, management, and other departments
• Performing all tasks in a safe and efficient manner

Benefits

• Medical benefits
• Vision
• Dental plan
• Life insurance
• ESOP Retirement Plan (Employee Stock Ownership Plan)
• 7 paid holidays
• Vacation time
• Sick time
• One personal day
• Free resort amenities & Discounts (Including RCI exchange Vacation Plan and Resort Lodging usage)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED