Housekeeping Manager

Sonesta Denver, CO•Denver, CO

1d•Onsite

About The Position

The Housekeeping Manager (HM) collaborates with the Executive Housekeeper to oversee the housekeeping and laundry operations, ensuring that product quality standards are met and optimal service is delivered to hotel guests in line with hotel and company objectives. This is an onsite lead supervisory role within the housekeeping department, potentially supervising 10-30 housekeeping staff members. The position involves performing cleaning duties across all hotel areas, maintaining a tidy and organized housekeeping and laundry space, and securing hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control, and product quality contributes to the hotel's overall goals.

Requirements

Open availability will be required. Ability to work mornings, evenings, weekends, and holidays.
High School Diploma or equivalent plus five years housekeeping experience
Ability to speak, read, and write fluent English
Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
Ability to prioritize and organize work assignments.

Nice To Haves

other languages beneficial
a minimum of one year of supervisory training/experience preferred
Experience with Microsoft Office preferred

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest expectations, and the hotel is properly maintained and clean.
Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job functions.
Lead the delivery of clean rooms for occupancy that meet the brand’s time, product and placement standards.
Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and other human resources-related actions.
Partner with the Executive Housekeeper to recruit, develop, and manage the Housekeeping staff.
Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest and owner expectations.
Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction and owner expectations.
Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry equipment and management of the laundry operation of the hotel.
Partner with the Executive Housekeeper to inventory and maintain par levels for linen and supplies.
Maintain procedures for security of lost and found items.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Enforce hotel standards, policies, and procedures are in place within the housekeeping department.
Act as “Manager on duty” as required.
Ensure compliance with federal, state and local laws regarding health, and safety services.
Perform other duties as assigned