Housekeeping Manager

Discovery Land Company•Austin, TX

2d•Onsite

About The Position

Join the Discovery family, where quality and service are at the heart of everything we do! This role we be located at one of Discovery Land Company's locations: Driftwood Golf and Ranch Club, set outside of Austin, TX. Driftwood Golf and Ranch Club is seeking a Housekeeping Manager to join the Residential Services Department.

Requirements

Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, sitting, moving for periods greater than eight (8) hours.
Exceptional attention to detail, quality, and service.
At least two (2) years of previous experience with management or supervisory experience preferred.
Strong verbal and written communication skills.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

Bilingual (Spanish) preferred.

Responsibilities

Manage the housekeeping team including scheduling, hiring, training and performance management.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate housekeeping needs and respond in a timely manner, providing exceptional service and communication at all times with members/guests and team members.
Assist in resolving member complaints, ensuring complete satisfaction.
Make sure all schedules have adequate coverage for all shifts, including working a minimum of two floor shifts a week.
Responsible for cleaning, maintaining, and turning over all club amenities including locker rooms, comfort stations, common areas, offices, employee cafeteria and other areas as assigned.
Responsible for cleaning and maintaining event spaces including patios before, during and after activities and events.
Maintain supplies inventories for the department and submits purchase order requests for items that need restocking.
Create look-book and check lists and maintain complete knowledge of furniture and fixture placements in areas of operation, reporting any damages or deficiencies immediately.
Verify check-ins, check-outs and stayovers in lodging facilities and perform inspections.
Prepare and distribute housekeeping boards to assigned staff and review priorities.
Assign designated keys to assigned staff.
Maintain accurate record of such and ensure security of keys.
Responsible for overall management of housekeeping vehicle fleet, including ensuring cleanliness and coordinating maintenance and service with transportation manager and department head.
Maintain MSDS forms and conduct chemical safety training programs for department personnel.
Maintain lost and found log and storage for items left behind in lodging units.
Makes recommendations regarding necessary capital expenditures and special deep cleaning projects, maintenance, and improvements.
Assist in the selection, procurement and issuance of uniforms, and ensures staff are appropriately uniformed and groomed.
Responsible for ensuring detail cleaning, not to exceed two weeks in duration between detail cleanings of: ceilings, vents, light fixtures, walls, room high and low corners, sky lights, door sills, door tops, tops of decorative and operational furniture.
Inspect all work to ensure the highest quality of service.
Assure quality in program implementation on a day-to-day basis.
Coordinate with or assist other departments as needed.
Other duties assigned by management.