Housekeeping Manager

Omni Hotels & Resorts•Louisville, KY

5d•Onsite

About The Position

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture, and character—felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options—including craft beer, fresh bakery items, and local favorites—the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match. Overview: The PM Housekeeping Manager plays a critical leadership role in overseeing all Housekeeping operations during the evening shift. This position supports the Director and Assistant Director of Housekeeping by managing daily PM‑shift functions, driving quality assurance, and maintaining departmental cost controls. The manager is expected to be highly visible on the guest floors, actively engaging with associates and guests while ensuring Omni cleanliness and service standards are consistently upheld. This role requires strong operational leadership, the ability to work independently, and the flexibility to support AM operations when business needs arise. The PM Housekeeping Manager sets the tone for excellence, fosters a positive team environment, and ensures a seamless guest experience throughout evening operations.

Requirements

Prior work experience in a full‑service hotel (400+ rooms required).
Availability to work PM shifts consistently, with flexibility to support AM operations when business needs require.
Ability to work weekends and holidays.
Highly motivated, able to multitask, and capable of working independently.
Strong leadership skills with the ability to motivate, develop, and support team members.
Must be actively present on the floors while also managing administrative responsibilities such as ordering, inventory, payroll, and scheduling.

Responsibilities

Provides courteous, personalized, attentive, and consistent guest service by responding promptly to inquiries, requests, and complaints.
Resolves difficult or unusual guest issues while maintaining strong guest relationships and demonstrating outstanding hospitality.
Maintains open and clear communication with all departments to ensure seamless service delivery.
Identifies opportunities to improve service efficiency and effectiveness through active participation in the Omni Service Tradition program.
Leads PM shift operations, ensuring all evening tasks, room inspections, and service standards are met.
Supports AM operations as needed, including coverage during peak business periods or staffing shortages.
Maintains close communication with Front Desk and Engineering, reporting and following up on all maintenance issues.
Actively present on guest floors, engaging with associates and guests to ensure a consistent and positive experience.
Oversees Housemen during PM shift, ensuring proper support to GRAs and completion of daily duties and special projects.
Inspects the cleaning and servicing of guestrooms, including all vacant rooms, daily.
Identifies cleaning defects and reassigns corrections to the responsible GRA.
Completes full inspection forms for each GRA and submits them to the Director of Housekeeping daily.
Assists in maintaining Omni standards of cleanliness and a consistent guestroom experience.
Assists with departmental functions including scheduling, Dayforce, payroll cost controls, and staffing needs.
Maintains uniform control, purchasing, and issuance.
Oversees guest requests, monthly meetings, and quality assurance in public spaces and guestrooms.
Monitors and maintains adequate inventory levels for linen and supplies.
Supports ordering, inventory management, and other administrative responsibilities as needed.
Participates in energy conservation efforts and ensures proper care of hotel property and work areas.
Helps maintain a highly motivated and well‑trained team that consistently strives for excellence in service and cleanliness.
Provides coaching, feedback, and support to associates during PM operations.
Assists in maintaining acceptable turnover levels through engagement and leadership.