Housekeeping Manger

Marriott•San Francisco, CA

3d•$70,304 - $90,000

About The Position

Responsible for daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure guestrooms, public spaces, and employee areas are clean and well maintained. Conducts inspections and holds employees accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget. The role manages housekeeping operations and budgets, conducts human resources activities, and supports exceptional customer service. It supervises daily housekeeping shifts, staffing, training, employee performance and recognition, and responses to guest concerns. The position is with The Luxury Collection, a portfolio of Marriott International, which describes its properties as offering authentic, destination-rooted luxury experiences.

Requirements

High school diploma or GED and 2 years of experience in housekeeping or a related professional area; OR
A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience is required.

Responsibilities

Communicate guest room status to the Front Desk promptly and efficiently.
Inspect guestrooms daily and support an effective inspection program for guestrooms and public spaces.
Obtain room-cleaning and expected check-out lists to prepare work assignments.
Inventory stock and verify that employees have adequate supplies, equipment, and uniforms.
Manage housekeeping operations to achieve or exceed budget goals and contribute to the property's financial objectives.
Communicate areas needing attention to staff and follow up to ensure understanding.
Supervise daily housekeeping shift operations and verify compliance with housekeeping policies, standards, and procedures.
Participate in departmental meetings and communicate departmental goals consistently.
Train new room attendants using available on-the-job training tools and provide follow-up training as needed.
Build collaborative relationships with employees and verify that employees do the same with one another.
Schedule employees according to business demands and track employee time and attendance.
Ensure employees understand expectations and operating parameters.
Administer property policies fairly and consistently, and ensure disciplinary procedures and documentation follow applicable SOPs and LSOPs and support the Peer Review Process where applicable.
Supervise staffing levels to meet guest-service, operational, and financial objectives.
Observe employee service behaviors and provide feedback.
Ensure employee recognition takes place across shifts; participate in recognition programs and publicly recognize team contributions.
Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address concerns.
Participate in progressive discipline procedures.
Set a positive example in guest relations and understand the brand's service culture.
Participate in developing and implementing corrective action plans to improve guest satisfaction.
Empower employees to provide excellent customer service and emphasize guest satisfaction and continuous improvement in departmental meetings.
Respond to and handle guest problems and complaints, and work to improve service performance.