Housekeeping Manager

AccorHotel • Scottsdale, AZ

12h • Onsite

About The Position

The Housekeeping Manager will assist the Assistant Executive Housekeeper and be responsible for the daily administration and operation of the Housekeeping Department. This role ensures all guestrooms, public areas, and back-of-house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. The manager will ensure staff are trained and have the necessary equipment to consistently deliver outstanding room product and personalized service, while also providing guests and colleagues a safe environment to stay and work in. The position involves assisting in the administration and management of the housekeeping operation, ensuring the highest levels of guest service through the application of all Rooms Division policies and procedures, and conducting regular inspections of guestrooms. The Housekeeping Manager is responsible for training supervisors and fulfilling the training role in the absence of the trainer, handling guest complaints, and ensuring a productive, proactive work ethic is maintained and illustrated to staff at all times. This role also involves conducting VIP room inspections, ensuring lost and found procedures are followed accurately, maintaining a close working relationship with Engineering and Front Office departments, and achieving the highest standards of cleanliness, maintenance, and safety. The manager will help create a progressive environment that affords colleagues opportunities for job fulfillment within Fairmont Hotels & Resorts and assist in maximizing hotel profitability by properly managing expenses, labor, and other material resources. Health and safety consciousness, accurate inventory management, and awareness of fire and safety procedures are crucial. The role requires the ability to work well under pressure in a fast-paced and constantly changing environment, with a flexible schedule and willingness to take on additional duties. In the absence of the Executive Housekeeper, the manager will act as a liaison for external contractors, auditing their services regularly.

Requirements

• Fluency in English and Spanish (verbal and written) essential
• Minimum 2 years’ experience in a supervisory capacity in a hotel environment
• Minimum 2 years’ experience in Hotel Housekeeping department
• Proven training skills
• Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
• Experience with hotel Property Management System (Micros-Fidelio, Amadeus, Day Force, Work Records, Alice) desirable
• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Dynamic, energetic, creative and thrives under pressure
• Flexible schedule and hours
• Punctuality to serve as an example to employee

Responsibilities

• Assist in the administration and management of the housekeeping operation
• Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
• Conduct regular inspections of guestrooms
• Responsible to train supervisors and fulfill training role in the absence of the trainer
• Handle guest complaints and follow through on required actions
• Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times
• Conducts all VIP room inspections, prior to inspection by Executive Housekeeper
• Involvement in special projects associated within the housekeeping scope of responsibilities
• Ensure lost and found procedures are followed through accurately and consistently with assistance from Royal Service
• Maintain a close working relationship with the Engineering and Front Office departments
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel
• Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
• Assist in maximizing hotel profitability by properly managing expenses, labour and other material resources
• To be health and safety conscious and actively involved in maintaining a safe work environment
• Organizes and ensures accuracy of regular inventories and analysis of losses
• To assist in scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules
• Understand and be aware of all fire and safety procedures as well as occupational health & safety
• To spot-check staff accommodation for cleanliness
• Must be able to work well under pressure in a fast passed and constantly changing environment
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties
• In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards
• Other duties as assigned by the Executive Housekeeper
• Coordinating and supervising housekeeping operation
• Addressing customer complaints

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed