Housekeeping Manager – Vacation Rental Operations

Mountaineer Cleaning & Maintenance • Sevierville, TN

1d • Hybrid

About The Position

Mountaineer Cleaning and Maintenance is seeking an experienced Housekeeping Manager to oversee the daily housekeeping operations for a large and growing vacation rental portfolio. This role requires specific experience in vacation rental housekeeping, as it differs significantly from hotel operations. The position involves managing a dynamic and fast-paced environment where schedules frequently change, and immediate problem-solving is essential. The company has been recognized on the Inc5000 list for four consecutive years and is looking for a motivated individual eager to grow with them and make a significant impact.

Requirements

• Multiple years of management experience specifically in vacation rental housekeeping operations.
• 100% bilingual in English and Spanish.
• Experience managing a large number of cleaners or cleaning crews.
• Extremely organized and comfortable managing a high-volume schedule.
• Proficient with spreadsheets.
• Comfortable learning new software, rules, procedures, and property requirements quickly.
• Familiar with the local area and able to think geographically when assigning work.
• Confident communicating by phone with owners and property managers.
• Able to handle complaints and problems without becoming defensive or overwhelmed.
• Comfortable making decisions when the schedule changes unexpectedly.
• Able to prioritize when multiple tasks are important and urgent.
• Consistent about following through.
• Willing to hold people accountable while treating them professionally and respectfully.
• Willing to find answers to questions.
• Takes ownership of the operation and focuses on solutions.

Nice To Haves

• Experience managing hotel housekeeping operations is valuable but vacation rental experience is preferred.
• A sense of humor.
• Ability to notice problems before they become emergencies.
• Ability to remember details.
• Ability to manage dozens of moving pieces without losing sight of the people involved.
• Ability to hold someone accountable without turning every conversation into conflict.
• Ability to stay calm when things get hectic and focus on solving the problem.

Responsibilities

• Manage the daily cleaning schedule across 600+ vacation rental properties.
• Coordinate and organize 50+ independent 1099 cleaning crews.
• Assign cleaners based on location, workload, property requirements, and availability.
• Group crews geographically to optimize travel time.
• Make real-time scheduling adjustments for added, changed, delayed, or canceled cleans.
• Communicate clearly with cleaners, office staff, owners, and property managers.
• Handle housekeeping-related problems quickly and professionally.
• Resolve quality concerns and determine necessary actions.
• Ensure cleaners understand and follow company procedures and property-specific requirements.
• Help train, coach, and hold cleaning crews accountable for performance.
• Maintain accurate information and stay organized using spreadsheets and company systems.
• Work closely with the operations team to ensure properties are guest-ready on time.
• Take ownership of the operation and proactively find solutions to problems.

Benefits

• Opportunity to grow with a fast-growing company.
• Be part of a great team and build something.
• Spreadsheets provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed