Housekeeping Manager, Top of the Village

CoralTree Hospitality • Snowmass Village, CO

1d • Onsite

About The Position

The Housekeeping Manager supports the General Manager by overseeing the daily operations of the housekeeping and laundry teams for Top of the Village. This role ensures that guest rooms, condominium units, and public areas meet established cleanliness, safety, and presentation standards. The Housekeeping Manager reports directly to the General Manager, coordinates closely with department leaders, and supports staffing, training, and overall service quality initiatives across the rooms division.

Requirements

• High school diploma or GED required; additional education or hospitality coursework preferred.
• 2+ years of supervisory or management experience in housekeeping or related field.
• Ability to work weekends, evenings, and holidays as business needs require.
• Physically able to stand and walk for extended periods and lift up to 50 lbs; comfortable working in winter outdoor conditions when needed.
• Strong communication skills with the ability to interpret procedures, financial documents, and departmental guidelines.
• Proficient in Microsoft Office; experience with hospitality systems such as Breezeway and Track preferred.
• Solid understanding of budgeting, forecasting, payroll, and basic accounting principles.
• Exceptional organizational skills with the ability to manage multiple tasks and deadlines.
• Strong customer service mindset and the ability to handle sensitive inquiries effectively.
• Demonstrated ability to lead teams with integrity, professionalism, and high ethical standards.
• Comfortable working independently with minimal oversight while thriving in a fast-paced, evolving environment.
• Entrepreneurial spirit with a flexible, solutions-oriented approach to challenges.
• Ability to safeguard confidential information and communicate effectively with diverse audiences.
• Passion for hospitality and delivering genuine, memorable guest experiences.

Nice To Haves

• Bilingual in English and Spanish preferred.

Responsibilities

• Lead, coach, and mentor housekeeping staff and supervisors to ensure consistent performance and service excellence.
• Assist in recruiting, hiring, onboarding, training, and performance management.
• Provide ongoing feedback, coaching, and development; administer corrective action when necessary in alignment with company policies.
• Foster a collaborative, positive, and high-performing team culture.
• Oversee daily housekeeping and laundry operations, ensuring efficient workflows and adherence to property standards.
• Support staff during peak periods with hands-on operational involvement when needed.
• Ensure all rooms, units, and public areas meet cleanliness, safety, and presentation standards.
• Review and approve daily housekeeping boards and scheduling.
• Conduct regular inspections throughout Top of the Village; follow up promptly on deficiencies.
• Develop, implement, and monitor safety procedures in accordance with OSHA and company guidelines.
• Partner closely with the maintenance department to coordinate work orders and preventive maintenance needs.
• Respond to guest, owner, and leadership concerns with urgency, professionalism, and effective solutions.
• Support a service-focused environment by modeling hospitality standards—greeting guests, offering assistance, and ensuring service needs are met.
• Collaborate with the Assistant Director of Rooms, Owner Services, and Maintenance team to address service issues, operational needs, and cross-departmental initiatives.
• Manage labor and staffing levels according to business needs and budget guidelines.
• Assist in developing and managing departmental budgets, payroll, and financial reporting.
• Oversee ordering, inventory management, and secure storage of linens, cleaning supplies, and guest amenities.
• Review and approve timekeeping and payroll submissions for accuracy.
• Code invoices, monitor expenses, and ensure compliance with financial procedures.
• Monitor HOA billables, ensure timely submission of end-of-month reports, and verify all charges are accurately billed.
• Develop and maintain strong relationships with vendors, suppliers, and staffing agencies to support operational efficiency and service quality.

Benefits

• Health insurance, with two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for friends and family immediately upon hire.
• Five complimentary nights per year for full-time employees after six months of employment.
• Paid time off and paid sick leave.
• Eligible employees age 18 and older may register for a 401(k) with Fidelity after three months of employment, with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED