Housekeeping Manager - The Ritz-Carlton
About The Position
As a Housekeeping Manager, you lead the team responsible for creating an exceptional sense of arrival every time a guest enters their room. Through strong leadership, operational excellence, and a commitment to detail, you ensure every space reflects the impeccable standards of The Ritz-Carlton. You coach and inspire your team to deliver flawless presentation, anticipate guest needs, and uphold a culture of pride, accountability, and care—ensuring luxury is felt in every corner, every touchpoint, every day. The Housekeeping Manager assists the Executive Housekeeper in managing associates’ and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Requirements
- One to two years of post-high school education.
- Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
- Self-starting personality with an even disposition.
- Ability to meet standards of appearance.
- Can communicate well with guests.
Responsibilities
- Directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
- Lead pre-shift meetings communicates arrivals, departures, identifies VIP’s, delegates room assignments and duties.
- Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
- Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
- Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
- Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Benefits
- Independent PTO plan
- Medical, dental, & vision insurance
- Eligible to participate in the Company’s 401(k) program with employer matching
- Flexible spending accounts options
- Basic Life and AD&D insurance
- Short-term disability options
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
